Free U.S. shipping· Licensed U.S. pharmacy· Provider consultations included
Frequently asked questions

Answers, plainly.

If you don't see your question here, our support team is happy to help — drop us a note from the contact page.

About Honest Care

What is Honest Care?
Honest Care is a U.S. service that connects patients with licensed clinicians and a licensed pharmacy. We're preparing to launch and currently accepting email sign-ups so we can notify you when consultations open.
Is Honest Care a pharmacy?
No. Honest Care is a technology platform that connects patients with licensed providers. Prescription medications are dispensed by a licensed U.S. pharmacy that we partner with — not by Honest Care directly.
Are you available outside the U.S.?
No. Honest Care services are available only to residents of certain U.S. states. Available states will be displayed during sign-up.

Prescriptions & providers

Do I need a prescription?
Yes. Any prescription medication offered through Honest Care requires evaluation by a licensed U.S. provider. A prescription is not guaranteed.
Who reviews my intake?
A licensed U.S. clinician (physician, nurse practitioner, or physician assistant, depending on state requirements) reviews your medical intake and decides whether a prescription is appropriate for you.
What if I'm denied a prescription?
If a provider determines that a medication isn't appropriate for you, they will explain why. Honest Care will refund any product portion of the charge per our refund policy.
Can I share my prescription with someone else?
No. Prescription medications are issued specifically to the patient who was evaluated. Sharing prescription medication is unsafe and not permitted.

Shipping & returns

How long does shipping take?
Once a prescription is sent to the pharmacy, standard U.S. shipping typically takes 3–7 business days. See our shipping policy for details.
Can I return medication?
For patient safety and regulatory reasons, prescription medications cannot be returned once dispensed. See our shipping & returns page for what is and isn't refundable.
Will my insurance cover this?
Honest Care services are paid out of pocket. We do not bill insurance directly, though you may be able to submit your receipt to your insurer for reimbursement.

Privacy & safety

How is my health information protected?
Honest Care follows applicable U.S. privacy laws, including HIPAA where applicable. See our privacy policy for full details.
What if I have a side effect?
Stop taking the medication and contact your prescribing provider. If symptoms are severe — including signs of an allergic reaction or difficulty breathing — seek emergency care immediately.
Will you sell my email or health data?
No. We do not sell personal information. Read the privacy policy for the full list of how we handle your data.