Free U.S. shipping· Licensed U.S. pharmacy· Provider consultations included
Frequently asked questions

Answers, plainly.

If you don't see your question here, our support team is happy to help — drop us a note from the contact page.

About Honest Care

What is Honest Care?
Honest Care is a U.S. service that connects patients with licensed clinicians and a licensed pharmacy. We're preparing to launch and currently accepting email sign-ups so we can notify you when consultations open.
Is Honest Care a pharmacy?
No. Honest Care LLC is a consumer telehealth platform. We are not a pharmacy and do not dispense medication. Prescriptions are dispensed by our LegitScript-certified U.S. pharmacy partner. See our Provider information page for full details.
Which pharmacy fulfills my prescription?
All prescriptions issued through Honest Care are dispensed and shipped by Rush Pharmacy, a LegitScript-certified U.S. compounding pharmacy.

Rush Pharmacy
1977 Alafaya Trail #1121
Oviedo, FL 32765
Phone: (407) 205-7336
Website: rushpharmacy.com
LegitScript Certification: Verified
Are these real medications?
Yes. All medications are compounded by Rush Pharmacy, a licensed and LegitScript-certified U.S. pharmacy, and shipped directly to you.
Are you available outside the U.S.?
No. Honest Care services are available only to U.S. residents 18 and older in select states. For the current list of states we serve, see our Eligibility page.
Which states does Honest Care serve?
Honest Care is available to U.S. residents 18 and older in 48 states. For the current list, see our Eligibility page.

Prescriptions & providers

Do I need a prescription?
Yes. Any prescription medication offered through Honest Care requires evaluation by a licensed U.S. clinician through Beluga Health, our telemedicine medical group partner. A prescription is not guaranteed.
Who reviews my intake?
Your medical intake is reviewed by a licensed U.S. clinician (physician, nurse practitioner, or physician assistant, depending on state requirements) through Beluga Health, our telemedicine medical group partner. A prescription is only issued when the reviewing clinician determines it is clinically appropriate.
Which medical group provides clinical services?
Clinical evaluations and prescriptions are provided by Beluga Health, a licensed U.S. telemedicine medical group. Beluga Health maintains licensure in every state where Honest Care services are available. Once enrolled, you can reach Beluga Health's care team through the patient portal, or contact Honest Care support and we will route your message appropriately. See our Provider information page for more.
What if I'm denied a prescription?
If a provider determines that a medication isn't appropriate for you, they will explain why. Honest Care will refund any product portion of the charge per our refund policy.
Can I share my prescription with someone else?
No. Prescription medications are issued specifically to the patient who was evaluated. Sharing prescription medication is unsafe and not permitted.

Shipping & returns

How long does shipping take?
Once a prescription is sent to the pharmacy, standard U.S. shipping typically takes 3–7 business days. See our shipping policy for details.
Can I return medication?
For patient safety and regulatory reasons, prescription medications cannot be returned once dispensed. See our shipping & returns page for what is and isn't refundable.
Will my insurance cover this?
Honest Care services are paid out of pocket. We do not bill insurance directly, though you may be able to submit your receipt to your insurer for reimbursement.

Privacy & safety

How is my health information protected?
Honest Care follows applicable U.S. privacy laws, including HIPAA where applicable. See our privacy policy for full details.
What if I have a side effect?
Stop taking the medication and contact your prescribing provider. If symptoms are severe — including signs of an allergic reaction or difficulty breathing — seek emergency care immediately.
Will you sell my email or health data?
No. We do not sell personal information. Read the privacy policy for the full list of how we handle your data.